Reset of Activations

edperezmusic

Why is the only way to reset activations through email? Every email that is sent takes right at 24 hours to get a response and then the initial response is instructions to deactivate on the old computer. I was very clear in my initial email that I purchased a new M4Max MacBook Pro and do not have access to my old computer only to get an email, 24 hours later, instructing me to deactivate on the Mac that I do not have access to. Now, I have to wait another 24 hours to get another response. This leaves me 2 days of being unable to use MixEmergency. I do not have any days off as a full time working DJ and cannot be without access another day! This is frustrating!!!

Nick

Hi Ed. Your initial email did not state that you no longer had your old computers, which is why I asked and sent additional instructions on how to deauthorise those. I've also emailed you back regarding your last email in just over an hour (on a Saturday). As I also mentioned in my email: please remember that Inklen is located in New Zealand (i.e. a different time zone - so often emails sent from the US are received while I'm sleeping).

I'm sorry if you felt frustrated. As a 1-person team, I do aim to reply to all support emails within 24 hours, and I hope that you're satisfied with the outcome of latest support request. Please reply to my last email if you require further assistance.