Freezing out

Deejay_Qesly

Hi Nick,apparently I recorded some video mixtapes and now mix emergency isn't exporting or playing like before, just white blank spaces totally frozen out.What could be the issue??

Nick

What version of MixEmergency are you using? I may be able to see what has happened from your MixEmergency log file. You can find this at: ~/Movies/MixEmergency/MixEmergency.log You can send this through to support@inklen.com.

Deejay_Qesly

I am using M.E 2.7.1 I completely can't tap on anything on it right now, just showing three white screens on the preview window

Nick

Ah, I see. This could be for a number of reasons. Do you have CamTwist installed?

Deejay_Qesly

No,i don't…I sent the Log file, did you see it?

Nick

Yes, I did, but it doesn't show any issues that would be causing what you're seeing. Can you try closing MixEmergency and then restarting your computer. Next go into the macOS Finder. Navigate to your Movies folder and then rename the folder within this named "MixEmergency" to "MixEmergencyOLD". Are you now able to open MixEmergency?

Deejay_Qesly

Yeeeeah!!!Renaming Totally worked out.Thank you so much Nick.

Nick

Cool - that's good to hear. :)