ME3 Video Freeze and black screens

DJ_WOOLSEY

Hi Nick, ok a few issues i have noticed videos when loaded are black on some times the video stays black while playing most the time within a few seconds the video will appear. the freeze issue i have an add loaded into the media bank when playing an mp3 the add is freezing and glitchy. i have a recording on my phone of this so you can see what i mean. 200mb catche with a 1gb GPU 2.7ghz i7 2012 16gb ram and 1gb dedicated gpu. SV and me before version 3 work 100% fine. also i did all the optimise things on your site apart from i split the screens as i only use the deck screens not the output preview. and they are in the dead space on sdj. Thanks.

Nick

Perhaps you can upload the video to YouTube so that I can check it out? Is the advert that you're playing a looping video file? There is an issue that I've found (and fixed) relating to the first frames (all frames between the first and second keyframes) that can cause no output at the start of the video. The fix for this will be in MixEmergency 3.0.1 (which is currently being tested).

DjSpanner

I was playing a video we had done it seemed really glitchy. However my cache was set at 1gb. Like dj-woolsey said ME2 worked fine.

DJ_WOOLSEY

made video private not sure if this works

https://www.youtube.com/watch?v=Ago8dAx1Z1E

and that sounds good on the fixes you got coming. Very good.

Nick

I'm unable to play that video sorry. DJ Spanner - can you reduce your cache size? I would suggest start with the minimum. In the next version of MixEmergency it will recommend a cache size if your settings are outside of the recommended range - as this seems to be causing issues for most people.

DjSpanner

I will do this and try it out tomorrow nite.

DJ_WOOLSEY

Here you go Nick anyone should be able to watch it now.

https://www.youtube.com/watch?v=Ago8dAx1Z1E

i also have had the catche on the lowest setting since i been using it. that video should all turn spin smooth and the nice smooth playback as you can see it is glitchy as hell. Cheers Andy.

Nick

Can you try MixEmergency 3.0.1 (which was released today)?

DJ_WOOLSEY

tried 3.0.1 same issue with the video from media bank when playing an mp3. is there a way i can upload the advert mp4 so you can test out? Cheers.

Nick

Yes, perhaps you can send it to me via a service such as sendspace.com?

Nick

To support@inklen.com

DJ_WOOLSEY

Done you should get an e-mail.

Nick

Thanks

Nick

Well, I've managed to reproduce this. It's quite strange - it plays perfectly the first time that it is played through. It's on the second loop that it starts having issues. I'll try to look into this further tomorrow.

DJ_WOOLSEY

Hi thanks and glad you had same results, Hopefully you nail the issue. Cheers Andy.

DJ_WOOLSEY

Ok so just converted this add to HAP and loaded into media bank, Now runs smooth as butter.

Nick

Cool :) Hopefully I can get this other issue fixed up this week. I have a feeling that it's going to be a difficult problem to find and fix though.

DJ_WOOLSEY

Well am i ok to run all the adds in hap? or will this lower performance in some way? as seems a perfect workaround for now and harddrive space is not an issue for me. Cheers.

Nick

Yeah, that would be fine. It's a great format for short video loops.

Nick

Good news - I'm fairly certain that I've managed to find and fix this issue. It wasn't easy, haha. I still have to have it run through our beta testing team, but I think it should be fine. The fix will be in MixEmergency 3.0.2 (which will be released when it's ready).